🆕Store Credit Bulk Add

The Bulk Add Store Credit feature allows you to quickly add store credit to multiple customers at once. Store credit is a monetary balance added directly to customer accounts in Shopify, which they can use for future purchases at your store.

What is Store Credit?

Store credit is different from gift cards:

  • Store Credit: Added directly to a customer's account balance in Shopify

  • Automatically applies at checkout when the customer is logged in

  • No code needed - it's tied to their account

  • Cannot be transferred or shared with others

  • Perfect for refunds, compensation, loyalty rewards, or promotional credits

How the Bulk Add Feature Works:

  1. You specify the credit amount and currency

  2. You choose recipients (manually, by customer selection, or by segment)

  3. The app adds the credit to each customer's Shopify account

  4. Optionally, customers receive an email notification about their credit

  5. You can download a report of all credits added

  6. You can receive an internal email with all the transaction details

Key Benefits:

  • Save time by processing multiple customers at once

  • Compensate multiple customers quickly (e.g., after shipping delays)

  • Run promotional credit campaigns

  • Reward loyal customer segments

  • Handle batch refunds efficiently

  • Schedule credit additions for future dates

💡 Common Use Cases

Compensation for Service Issues

Add store credit to customers affected by shipping delays, product quality issues, or service problems.

Example: $15 credit to 50 customers affected by a delayed shipment

Perfect for: Making things right with affected customers quickly and professionally


Seasonal Promotional Credits

Give store credit to specific customer segments as part of a promotion or seasonal campaign.

Example: $25 credit to VIP customers for the holiday season

Perfect for: Driving sales during key periods and rewarding your best customers


Loyalty Rewards

Reward customers who have reached certain milestones or are part of your loyalty program.

Example: $10 credit to customers who have made 10+ purchases

Perfect for: Building long-term customer relationships and encouraging repeat purchases


Refund Processing

Process refunds as store credit for multiple orders at once.

Example: $50 credit to customers who purchased a recalled product

Perfect for: Batch refund processing when you want customers to shop again rather than receive cash back


Event or Contest Winners

Distribute prizes as store credit to multiple winners of a contest or giveaway.

Example: $100 credit to 10 contest winners

Perfect for: Running promotions and engaging your community


Customer Win-Back Campaign

Re-engage customers who haven't purchased recently by offering them store credit.

Example: $20 credit to customers who haven't ordered in 6 months

Perfect for: Reactivating dormant customers and bringing them back to your store


Beta Tester Compensation

Thank customers who participated in testing new products or features.

Example: $30 credit to 25 beta testers

Perfect for: Showing appreciation to customers who help improve your business


Bulk Refunds After Price Drops

Give credit to recent customers when you reduce prices on products they purchased.

Example: $5 credit to customers who bought a product before a sale

Perfect for: Maintaining customer satisfaction and goodwill

Step-by-Step Instructions

Step 1: Navigate to Bulk Add Store Credit

  1. Log into your Gift Card Factory app in Shopify Admin

  2. Go to Bulk Operations section

  3. Click Create Bulk Operation

  4. Select Add Store Credit from the options

Step 2: Set the Credit Amount

Value

Enter the amount of store credit you want to add to each customer.

Field Details:

  • Enter a positive number (decimals allowed)

  • Examples: 10, 15.50, 25.99

  • This amount will be added to each recipient's account

Currency

Select the currency for the store credit from the dropdown.

Available Currencies: USD, EUR, GBP, CAD, AUD, JPY, CHF, SEK, NOK, DKK, PLN, CZK, HUF, BRL, MXN, INR, CNY, KRW, SGD, HKD, NZD, ZAR, TRY, RUB, ILS, AED, SAR, THB, MYR, PHP, IDR, VND

Important:

  • The currency should match what you intend to offer customers

  • Store credit can be in a different currency than your store's default

  • Customers see the credit in the currency you specify

  • Default: Your store's currency

Step 3: Select Recipients

You have three methods to choose who receives store credit. Read more about Recipients selector here.


Step 4: Configure Notifications

You have 4 different options for how to notify customers about the store credit additions. Read more about Sending options here.


Step 5: Configure Data Management

These options help you track and manage the store credit transactions.

Allow Store Credits Data Download (Checkbox)

What it does: Creates a downloadable CSV file with all the store credit transactions from this operation.

Default: Checked (enabled)

File Contents:

  • Transaction ID

  • Customer name

  • Customer email

  • Currency

  • Balance added

  • Current total balance

Access:

  • Download link available in Bulk Operations section

  • Link expires after 3 days

  • Anyone with app access can download

When to enable:

  • ✅ You need records for accounting/bookkeeping

  • ✅ You want to verify all credits were added

  • ✅ You need to import data into other systems

  • ✅ You want audit trail documentation

When to disable:

  • ❌ You don't need the data

  • ❌ You're concerned about data access (all app users can download)

  • ❌ You process credits frequently and don't need all reports


Send Internal Email with All Generated Store Credits (Checkbox)

What it does: Sends an email to specified address(es) with a complete report of all store credits added in this operation.

Default: Unchecked (disabled)

When to enable:

  • ✅ You want immediate notification when the operation completes

  • ✅ Multiple team members need to be informed

  • ✅ You need email records for your files

  • ✅ You want to review credits before they're noticed by customers

When to disable:

  • ❌ You'll check results in the app directly

  • ❌ You don't want email clutter

  • ❌ You process many operations and don't need individual emails


Email Address (Text Field)

Appears when: "Send internal email" is enabled

What to enter:

  • Your email address, or

  • Multiple email addresses separated by commas

Examples:

Single recipient:

Multiple recipients:

Tips:

  • Use business email addresses, not customer emails

  • Include anyone who needs to track credit additions

  • Verify addresses before submitting (no confirmation step)


Step 6: Choose Execution Method

You have two options for when the store credit is added:

Option 1: Add Now (Recommended for Most Cases)

Button: "Add now" (primary blue button)

What it does:

  • Starts processing immediately

  • Credits added to customers within seconds/minutes

  • Notification emails sent right away (if enabled)

  • You can monitor progress in real-time

When to use:

  • ✅ You want credits added immediately

  • ✅ You're ready to notify customers now

  • ✅ It's a time-sensitive operation (e.g., compensation)

  • ✅ You've verified everything is correct

Process:

  1. Click "Add now"

  2. Operation starts immediately

  3. Progress bar shows status

  4. You can navigate away - it continues in background

  5. Check Bulk Operations list to see completion

Time to complete:

  • Small operations (1-50 customers): 10-60 seconds

  • Medium operations (50-200 customers): 1-5 minutes

  • Large operations (200+ customers): 5-30 minutes


Option 2: Schedule (For Future Execution)

Button: "Schedule" (secondary button)

What it does:

  • Opens a scheduling modal

  • You choose a future date and time

  • Operation executes automatically at that time

  • Credits added and emails sent at the scheduled time

When to use:

  • ✅ You want to coordinate with a marketing campaign

  • ✅ You're preparing for a future promotion

  • ✅ You want credits to appear at a specific time

  • ✅ You're setting up in advance but not ready to execute

Scheduling Options:

  1. Date & Time Selection:

    • Choose specific date from calendar

    • Set specific time (hour and minute)

    • Time shown in your selected timezone

  2. Timezone:

    • Select the timezone for execution

    • Important if you have international operations

    • Default: Your current timezone

Schedule Modal Fields:

Timezone

  • Dropdown with all world timezones

  • Determines when the operation executes

  • Example: "America/New_York" for EST/EDT

Start Date

  • Click the calendar icon to open date picker

  • Select the date you want the operation to run

  • Cannot select dates in the past

Start Time

  • Click the clock icon to open time picker

  • Select hour (00-23) and minute (00, 15, 30, 45)

  • Uses 24-hour format

  • Examples: 09:00 = 9 AM, 14:30 = 2:30 PM, 18:00 = 6 PM

Important Scheduling Notes:

  • Schedule only allows one-time execution (no repeat for store credit)

  • Minimum scheduling time: Usually 5-10 minutes in the future

  • The operation executes even if you're not logged in

  • You'll receive notifications when it completes (if configured)

  • You can cancel scheduled operations before they run

Example Scheduling Scenarios:

Scenario 1: Morning Promotion Launch

  • Date: Tomorrow

  • Time: 09:00

  • Timezone: America/New_York

  • Result: Credits added at 9 AM EST, customers get morning emails

Scenario 2: Weekend Campaign

  • Date: Saturday

  • Time: 10:00

  • Timezone: America/Los_Angeles

  • Result: Credits added Saturday morning PST for weekend shopping

Scenario 3: International Coordination

  • Date: Monday

  • Time: 08:00

  • Timezone: Europe/London

  • Result: Credits added 8 AM GMT for European customers


Step 7: Review and Execute

Before clicking "Add now" or "Schedule", review all settings:

Checklist:

  • ✅ Credit amount is correct

  • ✅ Currency is appropriate

  • ✅ Recipients are selected (you see customer count)

  • ✅ Notification settings match your intention

  • ✅ Data management options are configured

  • ✅ You've chosen the right execution method

What happens after you execute:

Immediate execution ("Add now"):

  1. Operation begins processing

  2. You're redirected to Bulk Operations list

  3. You see a new entry with status "Processing" or "Queued"

  4. Click on the operation to see real-time progress

  5. Credits are added to customer accounts

  6. Notification emails are sent (if enabled)

  7. Download file is prepared (if enabled)

  8. Internal email is sent (if enabled)

  9. Status changes to "Completed" when done

Scheduled execution ("Schedule"):

  1. Operation is created with status "Scheduled"

  2. Shows scheduled date/time in the list

  3. You can edit or cancel before execution

  4. At scheduled time, it automatically processes

  5. Follows same steps as immediate execution

  6. You receive notification when complete

Monitoring Progress:

  • Go to Bulk Operations list

  • Find your operation

  • Click to view details

  • See processed count, success rate, and any errors

  • For large operations, refresh to see updates

Understanding Store Credit in Shopify

How Store Credit Works

For Customers:

  1. Customer logs into their account

  2. Views account balance (if theme supports it)

  3. At checkout, store credit automatically applies

  4. Remaining balance carries forward

  5. Can use credit across multiple purchases until depleted

For Merchants:

  1. Store credit appears in customer's Shopify account

  2. Tracked in customer timeline and balance history

  3. Can be viewed in Shopify Admin → Customers → [Customer] → Store credit

  4. Transactions are logged with timestamps

  5. Cannot be deleted, but can be adjusted

Store Credit vs Gift Cards

Feature
Store Credit
Gift Cards

Tied to

Customer account

Code/card number

Transferable

No

Yes

Requires login

Yes

No

Shareable

No

Yes

Physical option

No

Yes (printable)

Refundable

No

Depends

Best for

Loyalty, refunds

Gifts, promotions

Checking Store Credit Balances

In Shopify Admin:

  1. Go to Customers

  2. Click on a customer

  3. Look for "Store credit" section

  4. See current balance and transaction history

For Customers (depends on theme):

  • Many themes show store credit on account page

  • Shows during checkout before payment

  • Some themes don't display balance (but it still works)

  • Consider customizing theme to show balance prominently

Store Credit and Returns

Important: Store credit added through this bulk operation is separate from refund store credit:

  • Bulk added credit: Promotional or compensatory

  • Refund credit: From returned orders

  • Both combine into total customer balance

  • Both apply automatically at checkout

Best Practices

1. Test with Small Groups First

Why: Ensure everything works before processing large batches

How:

  • Start with 5-10 test customers

  • Or create test customer accounts

  • Verify emails look correct

  • Check that credits appear in Shopify

  • Test that credits apply at checkout

Then: Scale up to full operation with confidence


2. Communicate Clearly with Customers

In notification emails:

  • State the credit amount clearly

  • Explain why they're receiving it (if appropriate)

  • Tell them how to use it

  • Include expiration info (if applicable)

  • Provide support contact

Additional communication:

  • Consider social media announcement for promotional credits

  • Send follow-up email after a few days for unused credits

  • Include in newsletter if relevant to broader audience


3. Keep Records

What to track:

  • Date of operation

  • Reason for credit addition

  • Number of customers

  • Total amount distributed

  • Download CSV for accounting

Why:

  • Tax purposes

  • Budget tracking

  • Customer service reference

  • Audit trail

  • Performance analysis

How:

  • Enable "Allow store credits data download"

  • Enable "Send internal email"

  • Note the reason in your own records

  • Screenshot summary if needed


4. Segment Appropriately

Don't:

  • Send credits to your entire customer base unless intended

  • Mix different credit amounts in one operation

  • Include inactive/invalid emails

Do:

  • Use segments for targeted operations

  • Create separate operations for different credit amounts

  • Clean your customer list regularly

  • Exclude customers who recently received credit


5. Time Your Operations Strategically

Best times to add store credit:

  • Morning (8-10 AM): Customers see emails early in the day

  • Mid-week (Tuesday-Thursday): Higher email engagement

  • Beginning of month: Fresh budget cycle for customers

  • Before sales: Gives customers buying power for upcoming promotions

Avoid:

  • Late night: Emails may be buried by morning

  • Weekends: Lower engagement for B2B

  • Major holidays: Emails compete with personal communications


6. Monitor and Follow Up

Immediately after:

  • Check operation status for completion

  • Review any errors

  • Verify a few customer accounts manually

  • Respond to customer questions quickly

After 1 week:

  • Check redemption rate

  • Send reminder to customers who haven't used credit

  • Address any issues that arose

After 1 month:

  • Analyze redemption data

  • Calculate ROI (if promotional)

  • Decide if you'll run similar operations


7. Set Clear Expiration Policies

Note: Store credit in Shopify doesn't expire automatically through this feature, but you should:

  • Clearly state expiration terms (if any) in notifications

  • Check local laws (some jurisdictions prohibit expiration)

  • Be prepared to honor credits even after "expiration"

  • Consider legal advice for expiration policies

Communication:

  • Include expiration date in notification email

  • Send reminder before expiration

  • Have a grace period policy

  • Be flexible with good customers


8. Prepare Customer Support

Before running operation:

  • Brief support team about the credit operation

  • Provide FAQs for common questions

  • Ensure team can check balances quickly

  • Have escalation process for issues

Common customer questions:

  • "How do I use my store credit?" → Applies automatically at checkout when logged in

  • "Can I combine with other discounts?" → Usually yes, depends on your settings

  • "Can I transfer to someone else?" → No, it's tied to your account

  • "What if I return items?" → Depends on your return policy


9. Use Appropriate Amounts

Guidelines:

  • Compensation: Match the inconvenience (e.g., $10-$20 for minor issues, $50+ for major)

  • Promotional: 10-20% of average order value encourages use

  • Loyalty rewards: Scale with customer lifetime value

  • Win-back: Enough to cover shipping + small purchase ($15-$25)

Psychology:

  • Round numbers feel more generous ($10 vs $9.99)

  • Slightly more than product cost encourages add-ons

  • Too little may feel insulting

  • Too much may seem suspicious or raise expectations


10. Respect Privacy and Preferences

Always:

  • Respect marketing opt-out preferences (if possible)

  • Keep customer data secure

  • Only share download files with authorized team

  • Delete downloaded files after use

  • Follow GDPR/privacy regulations

Consider:

  • Giving customers option to decline promotional credit

  • Being transparent about why they received it

  • Providing easy unsubscribe option in emails

Troubleshooting

Operation Failed or Errors

Symptoms:

  • Status shows "Error" or "Failed"

  • Some customers didn't receive credit

  • Error messages in operation details

Common causes:

  1. Invalid email addresses

  2. Customer account issues in Shopify

  3. API rate limiting (too many at once)

  4. Temporary Shopify service issues

  5. App subscription or permissions issues

Solutions:

  • Check error details in operation log

  • Verify email addresses are valid

  • For large batches (500+), consider splitting into smaller operations

  • Wait a few minutes and try again

  • Contact support with operation ID if errors persist


Customers Didn't Receive Notification Emails

Check:

  1. Notification setting: Was "Send store credit notification" enabled?

  2. Email method: Is the email method configured correctly?

  3. Spam folder: Ask customers to check spam

  4. Email valid: Is customer's email address correct?

  5. App Email: Is sending enabled for your account?

Solutions:

  • For App Email: Check Settings → Email Settings

  • For Klaviyo: Verify API key and flow is active

  • For Shopify Flow: Check workflow is enabled

  • Manually send notification to specific customers if needed

  • Add your domain to SPF/DKIM records for better deliverability


Store Credit Not Appearing in Customer Account

Check:

  1. Go to Shopify Admin → Customers

  2. Find the customer

  3. Look at Store credit section

  4. Check transaction history

If not there:

  • Verify operation shows "Completed" status

  • Check operation details to confirm customer was processed

  • Look for errors in operation log

  • Customer may need to log out and back in

  • Theme may not display it (but it still exists)

Manual fix: If credit is missing, you can manually add it:

  1. Go to customer in Shopify Admin

  2. Click "Add store credit" button

  3. Enter amount

  4. Add note referencing the bulk operation


Check:

  1. Was "Allow store credits data download" enabled?

  2. Has it been more than 3 days? (Links expire)

  3. Are you logged into the app?

Solutions:

  • If expired, you cannot regenerate it

  • Check if internal email was enabled (contains data)

  • Run a new operation for missing data (not recommended for credits)

  • Contact support if urgent


Customers Receiving Duplicate Credits

Causes:

  1. Customer appears multiple times in recipient list

  2. Operation was executed twice

  3. Same customer selected through different methods

Prevention:

  • De-duplicate your recipient list

  • Don't run same operation twice

  • Use segments to avoid duplicates

  • Check customer count matches expected

If it happens: You'll need to manually adjust in Shopify:

  1. Go to customer in Shopify Admin

  2. Click "Adjust store credit"

  3. Subtract the duplicate amount

  4. Add note explaining the adjustment


Wrong Currency

Problem: Added credit in wrong currency (e.g., USD instead of EUR)

Impact:

  • Customer sees credit in specified currency

  • May cause confusion if doesn't match store currency

  • Customer can still use it (Shopify handles conversion)

Fix: Unfortunately, you cannot edit existing store credit:

  1. Contact customers to explain

  2. Adjust credit manually if needed

  3. For small amounts, leave it (Shopify handles it)

  4. For large amounts, adjust and re-add in correct currency

Prevention:

  • Always verify currency dropdown before executing

  • Set up operations carefully when serving international customers


Scheduled Operation Didn't Run

Check:

  1. Scheduled time - has it passed?

  2. Timezone - did you account for timezone differences?

  3. Operation status - does it say "Cancelled"?

  4. App subscription - is it active?

Solutions:

  • Verify scheduled time was in the future

  • Check if someone manually cancelled it

  • Look for error notifications

  • If it should have run but didn't, create a new operation for now


"Add at Least One Customer" Error

Cause: No recipients selected or entered

Solutions:

  • Method 1 (Manual): Enter at least one email address

  • Method 2 (Customers): Click "Select customers" and choose at least one

  • Method 3 (Segment): Click "Select segment" and choose a segment

  • Verify the recipients field is not empty


Recipients Not Parsed Correctly

Problem: You entered emails but system shows wrong count or error

Common issues:

  • Extra spaces or tabs

  • Invalid email format

  • Special characters in emails

  • Mixed separators not working

Solutions:

  • Use commas OR new lines, not a mix

  • Remove extra spaces

  • Verify email format: [email protected]

  • Try pasting into a text editor first to clean up formatting

  • For customer IDs, ensure format: gid://shopify/Customer/[ID]

Frequently Asked Questions

Can I remove store credit after adding it?

You can adjust store credit in Shopify Admin, but not delete transactions. To remove:

  1. Go to customer in Shopify Admin

  2. Click "Adjust store credit"

  3. Enter a negative amount

  4. Add a note explaining the adjustment

Important: This shows in customer's transaction history.


What's the maximum number of customers I can process?

Technical limit: No hard limit in the app

Practical limits:

  • Manual entry: Up to 1000 emails (but tedious)

  • Customer selection: Up to 500 (UI performance)

  • Segment: Unlimited (best for large groups)

Recommendations:

  • Under 200: Any method works

  • 200-1000: Use segments or manual list

  • 1000+: Always use segments

  • For very large operations (10,000+), consider splitting into batches


Can I add different amounts to different customers?

Not in a single operation. You need to create separate operations:

Example:

  • Operation 1: $50 to VIP segment

  • Operation 2: $25 to regular segment

  • Operation 3: $10 to new customers segment

Tip: Use segments to make this easier and more automated.


How long does it take to process?

Processing speed:

  • ~2-5 customers per second

  • 100 customers: 30-60 seconds

  • 500 customers: 2-5 minutes

  • 1000 customers: 5-10 minutes

Factors affecting speed:

  • Shopify API rate limits

  • Whether customers already exist

  • Email sending time

  • Server load

You can navigate away - the operation continues in the background.


Can customers see their store credit balance?

It depends on your theme:

  • Most modern themes show store credit on account page

  • All themes show it during checkout

  • Some themes don't display balance (but credit still applies)

To improve visibility:

  • Customize your theme to show balance prominently

  • Send emails reminding customers of their balance

  • Include balance info in order confirmation emails


Does store credit work with discount codes?

Yes, in most cases:

  • Store credit applies first

  • Then discount codes apply to remaining balance

  • This is default Shopify behavior

Order of application (typically):

  1. Item prices calculated

  2. Discount codes applied

  3. Shipping calculated

  4. Store credit applied

  5. Customer pays remaining amount

Exception: Depends on your Shopify settings and apps installed.


What happens if the order is less than the store credit?

Example: Customer has $50 credit, order is $30

Result:

  • $30 deducted from credit

  • Order total: $0

  • Remaining credit: $20

  • Customer pays nothing

  • Remaining credit saved for future purchases

Note: Some regions/configurations may issue refund for overage.


Can I schedule recurring store credit operations?

No, the bulk add store credit operation only supports one-time scheduling.

Alternatives for recurring credits:

  1. Manually create operation each month/week

  2. Use Shopify Flow with triggers for automated crediting

  3. Use other apps for subscription-based credits

  4. Contact support about custom solutions


Is there a cost per store credit added?

Gift Card Factory costs:

  • App subscription fee (covers bulk operations)

  • No per-transaction fee for store credit

Shopify costs:

  • Store credit is a native Shopify feature

  • No additional cost from Shopify

Total: Only your app subscription cost

However: You're giving away money as credit, so budget accordingly!


Can I add store credit to customers who don't exist yet?

Yes! The app automatically creates customer records if they don't exist.

What happens:

  1. App checks if email exists in your store

  2. If not, creates a new customer with that email

  3. Adds store credit to the account

  4. Customer can log in/register using that email

Use cases:

  • Lead generation (give credit to prospects)

  • Pre-launch (credit for future customers)

  • Event participants (who aren't customers yet)

Important: New customers must create accounts to use the credit.


Can international customers use store credit?

Yes, but consider:

  • Currency differences may confuse customers

  • Credit amount might not align with local prices

  • Exchange rates may affect perceived value

Best practices:

  • Use local currency when possible

  • Create separate operations for different regions

  • Consider different amounts based on local purchasing power


How do I track ROI on promotional store credit?

Metrics to track:

  1. Redemption rate: % of customers who used credit

  2. Average order value: Orders using credit vs. overall average

  3. Incremental revenue: Amount spent beyond credit value

  4. Customer retention: Did credited customers return?

  5. Cost: Total credit given out

Calculation:

ROI = (Incremental Revenue - Cost of Credit) / Cost of Credit × 100

Example:

  • Gave $10,000 in store credit

  • Customers spent $15,000 total (using credit + additional payment)

  • Incremental: $5,000 beyond credit

  • ROI: ($5,000 - $10,000) / $10,000 = -50% (loss)

However, also consider:

  • Customer lifetime value increase

  • Brand goodwill

  • Customer acquisition from referrals


What if a customer doesn't have an email address?

Store credit requires a customer account, which requires an email in Shopify.

Options:

  1. Collect email from customer

  2. Use a placeholder email (e.g., [email protected])

  3. Create POS-specific accounts

  4. Use gift cards instead (don't require email)

Not recommended: Using fake emails prevents notifications and customer access.


Can I export all store credit balances?

From Gift Card Factory:

  • Only for specific bulk operations via download link

  • Shows transactions from that operation only

From Shopify:

  • Not directly exportable

  • Must check each customer individually

  • Or use Shopify reports (may not include store credit)

  • Third-party apps may offer this feature

Workaround: Keep your own spreadsheet tracking all operations.

Advanced Use Cases

Loyalty Points Conversion

Scenario: Converting loyalty points to store credit

Setup:

  1. Export customers with points from loyalty app

  2. Calculate store credit value (e.g., 100 points = $10)

  3. Create recipient list with calculated amounts

  4. Run separate operations for different credit tiers

Example:

  • Operation 1: Customers with 100-200 points → $10 credit

  • Operation 2: Customers with 201-500 points → $25 credit

  • Operation 3: Customers with 501+ points → $50 credit


Subscription Rewards

Scenario: Monthly credit for subscription members

Setup:

  1. Create Shopify segment: "Active subscribers"

  2. Schedule operation for 1st of each month

  3. Add recurring calendar reminder to create next month's operation

  4. Track in spreadsheet for accounting

Tip: Can't automate repeat, so set monthly reminders.


Affiliate Commission Payouts

Scenario: Pay affiliates in store credit instead of cash

Setup:

  1. Calculate commissions per affiliate

  2. Create manual recipient list with affiliate emails

  3. Set credit amounts accordingly (requires separate operations per amount)

  4. Enable internal email to track payouts

Alternative: Use gift cards if affiliates might not shop with you.


Event Ticket Holders

Scenario: Give credit to all attendees of a virtual or physical event

Setup:

  1. Export attendee list from event platform

  2. Import emails into recipient selector

  3. Set appropriate credit amount

  4. Schedule for day after event

  5. Include event thank-you message in notification


Product Recall Compensation

Scenario: Compensate customers who purchased a recalled product

Setup:

  1. Export orders of the recalled product from Shopify

  2. Extract customer emails

  3. Calculate compensation amount

  4. Create operation with apologetic notification

  5. Document for compliance/legal purposes


Referral Program Rewards

Scenario: Reward customers who referred others

Setup:

  1. Track referrals (may need separate system)

  2. Create segment or list of referrers

  3. Set credit amount per referral (or tier)

  4. Send celebration email with notification

  5. Encourage continued referrals

Tip: Combine with email highlighting their achievement.

Integration Ideas

With Email Marketing Platforms

After adding store credit:

  1. Tag customers in your email platform

  2. Create follow-up campaigns:

    • Reminder after 3 days

    • Reminder after 1 week

    • Final reminder before expiration (if applicable)

  3. Track engagement and redemption


With Review Platforms

Workflow:

  1. Customer leaves review

  2. Review platform triggers webhook/export

  3. Import reviewers into Gift Card Factory

  4. Add store credit as thank-you

  5. Encourage continued engagement


With Customer Service Tools

Use store credit for:

  • Tickets marked "requires compensation"

  • Negative CSAT scores

  • Long resolution times

  • Escalated issues

Setup:

  1. Export qualifying tickets weekly

  2. Run credit operation

  3. Update tickets with credit confirmation

  4. Track impact on satisfaction scores


With Subscription Apps

Coordinate with:

  • Subscription milestones (3 months, 6 months, 1 year)

  • Renewal time (incentive to continue)

  • Pause prevention (offer credit to stay)

  • Win-back campaigns (lapsed subscribers)

Need More Help?

Documentation Resources

Contact Support

  • Documentation: https://docs.giftcardfactory.app/bulk-operations/store-credit-bulk-add

When contacting support, include:

  1. Operation ID (if applicable)

  2. What you're trying to achieve

  3. Error messages or unexpected behavior

  4. Screenshots if relevant

  5. Approximate number of recipients


Congratulations! You now know how to efficiently add store credit to multiple customers at once. Whether you're compensating customers, running promotions, or rewarding loyalty, the bulk add feature saves you time while maintaining a professional experience. Start with a small test operation, monitor the results, and scale up confidently!

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