If a bulk operation finished but no email arrived:
Check spam / junk folders — provider filters sometimes flag bulk emails.
Confirm the recipient address — typos in the operation form prevent delivery.
Check Emails → Deliveries — every email the app sends is logged there with its status (delivered, bounced, spam, etc.). Use this to confirm whether the email actually left the app.
Add our sending address to your safe-sender list to prevent future emails from being filtered.
If the email still doesn't arrive, contact support@code57.pl with the operation number and the recipient address.
Short answer: Shopify does not allow gift cards to be deleted or recreated using the same code.
Once a gift card is created in Shopify, its code is permanently reserved. Even if the gift card is disabled, the code cannot be reused. Apps cannot delete, overwrite, or re-import gift cards using codes that already exist in Shopify.
Your options:
Contact Shopify Support to ask if they can remove the existing gift cards (not guaranteed).
Re-import using a new code format — for example, prefixing the original codes with PS — and notify customers of the updated codes.
This is a Shopify platform limitation and applies to all gift card apps.
By default, emails are sent from mailer@giftcardfactory.app. To improve deliverability, send emails from your own store domain instead:
Send via SendGrid using your SendGrid API key.
Send via Postmark using your Postmark API key.
Validate ownership of your store domain by adding DKIM and Return-Path DNS records.
Configure the option you want under Settings → App Emails Sending. See App Emails — Sending Domain for the full guide.
Store credit is only redeemable when the customer is logged in via new customer accounts. If your store still uses classic customer accounts, customers won't be able to spend the balance.
Switch to new customer accounts under Shopify Admin → Settings → Customer accounts. See Gift Cards vs Discount Codes vs Store Credit for the full explanation.
No. Report download links (both Result and Errors CSVs) expire 72 hours after the report was created. Once expired, the file is no longer available.
Re-run the report from Reports → New Report to get a fresh CSV.
Yes. Open the relevant campaign or operation, find the Scheduled run in the runs table, select it, and click Cancel. The run will not be processed.
For Gift Card Postman runs, see Gift Card Postman → Dashboard.
No. Per Shopify's API: "After a gift card is deactivated, it can't be used for further purchases or re-enabled" (Shopify docs). This is a Shopify platform limitation.
If you need to restore the value to the customer, issue a new gift card or store credit for the same amount.
Open Emails → Deliveries in the app. Every email the app sends is logged there with its delivery status, recipient, template, and timestamp. From a delivery row you can also resend the email.
If your question isn't answered here, contact us at support@code57.pl. Include your shop domain and any relevant operation, run, or report numbers so we can locate the issue quickly.
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