FAQ

1.Where can I edit or preview gift card email?
App uses default Shopify gift card created email. You can find in Settings -> Notifications -> Gift card created. This requires bit of html/liquid knowledge. If you need help with that - just let us know by sending an email to [email protected]​
2.Where can I edit gift card background?
App uses default template for gift card. You can edit it by going to Online Store -> Themes -> Actions -> Edit Code -> (search and select gift_card.liquid). Editing requires bit of html/liquid knowledge. If you need help with that - just let us know by sending an email to [email protected]​
3.Where can I see all created gift cards? 
In you Shopify backend go to Products -> Gift cards. All gift cards created  with Gift Card Factory will be listed here. 
4.I didn't receive summary email with all generated gift cards.
This happens very rarely but if it does - check your junk/spam folder - it is always there in such cases. Please note: email is only sent after the whole process finishes so first wait for the app to create all gift cards. Later it should take 1-5min for the email to be delivered. 
5.Do gift cards created with Gift Card Factory support multicurrency? 
Yes. If your store is configured to use multiple currencies - our gift cards would work with any currency of your store. Value of the gift card would be converted to target currency with Shopify exchange rates
Last modified 1yr ago