> For the complete documentation index, see [llms.txt](https://docs.giftcardfactory.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.giftcardfactory.app/reports/store-credit-balance-report.md).

# Store Credit Balance Report

## Store Credit Balance Report

The Store Credit Balance Report exports every customer in your store who currently holds store credit. Use it for financial reconciliation, liability tracking, or as a source list for store credit campaigns.

### Overview

The report scans all customers in your store and lists every store credit account with a positive balance. Customers holding credit in more than one currency get one row per currency. Balances reflect the moment the report runs, so there is no date range to configure.

### When to Use This Report

* **Financial reporting**: Track outstanding store credit liabilities for accounting purposes
* **Reconciliation**: Verify store credit balances after bulk operations or migrations
* **Customer outreach**: Find customers with unspent credit to re-engage them
* **Audits**: Get a complete snapshot of who holds credit and how much

### Creating a Report

1. Navigate to **Reports** in the Gift Card Factory app
2. Click the **New Report** button
3. Select **Store Credit Balance** from the report options
4. Optionally check **Send an email with report results** and enter the destination address
5. Click **Create** to generate the report

### Report Contents

The generated CSV file includes the following columns:

| Column               | Description                                     |
| -------------------- | ----------------------------------------------- |
| Customer ID          | The unique Shopify identifier for the customer  |
| Customer Email       | Email address of the customer                   |
| Customer First Name  | First name of the customer                      |
| Customer Last Name   | Last name of the customer                       |
| Currency             | Currency of the store credit account            |
| Store Credit Balance | Current balance of the account in that currency |

### Processing Time

Because Shopify does not allow searching customers by store credit, the report scans your entire customer base. For stores with many customers this can take a while — the progress bar tracks customers scanned, and the email notification option lets you close the app while it runs.

### Downloading Results

After the report finishes, click the **Result** link in the Download Links column. Download links expire after 72 hours.

### Related Features

* [Store Credit Bulk Add](/bulk-operations/store-credit-bulk-add.md) — add store credit to many customers at once
* [Scheduled Store Credit](/campaigns/scheduled-store-credit.md) — add store credit on a recurring schedule