FAQ

1. Customer didn’t receive the purchased gift card

Navigate to Campaigns → Your campaign name → Campaign runs details and check the status. You can search by Order ID.

• If the status is Error, select the run and click Show log details to view more information.

• From this screen, you can also resend the gift card.

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2. Customer entered an incorrect recipient email or delivery date

Navigate to Campaigns → Your campaign name → Campaign runs details and select the campaign run.

• Use the Update button to change the scheduled delivery date or recipient email.

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3. I need to resend the gift card to a customer

Navigate to Campaigns → Your campaign name → Campaign runs details and select the campaign run.

• Click Send to recipient to resend the gift card.

• Important: When resending, the default Shopify gift card email is sent to the recipient.