# FAQ

#### 1. Customer didn’t receive the purchased gift card

Navigate to **Campaigns → Your campaign name → Campaign runs details** and check the status. You can search by **Order ID**.

* If the status is **Error**, select the run and click **Show log details** to view more information.
* From this screen, you can also **resend the gift card**.

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#### 2. Customer entered an incorrect recipient email or delivery date

Navigate to **Campaigns → Your campaign name → Campaign runs details** and select the campaign run.

* Use the **Update** button to change the scheduled delivery date or recipient email.

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#### 3. I need to resend the gift card to a customer

Navigate to **Campaigns → Your campaign name → Campaign runs details** and select the campaign run.

* Click **Send to recipient** to resend the gift card.
* **Important:** When resending, the **default Shopify gift card email** is sent to the recipient.