# FAQ

#### 1. Customer didn't receive the purchased gift card

Open the campaign dashboard (**Campaigns → Your campaign name**) and find the run in the runs table. You can search by **recipient email** or **order**.

* Check the **Status** column. If it is **Error**, select the row and click **Show logs** to view the processing log.
* From the same row actions you can also use **Send now** to resend the gift card.

***

#### 2. Customer entered an incorrect recipient email or delivery date

Open the campaign dashboard, find the run in the runs table and select it.

* Click **Update** to change the recipient email, scheduled delivery date or gift card value.

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#### 3. I need to resend the gift card to a customer

Open the campaign dashboard, find the run in the runs table and select it.

* Click **Send now** to resend the gift card.
* **Important:** When resending, the **default Shopify gift card email** is used, not the campaign's email template.

***

#### 4. I need to stop a scheduled gift card from being sent

Open the campaign dashboard, find the **Scheduled** run in the runs table and select it.

* Click **Cancel** to stop the run from being processed.

***

#### 5. Why are my dashboard metrics empty or partial?

Statistics are only collected from **April 4th, 2026** onwards. Runs created before that date are still listed in the runs table but are not reflected in the summary cards or charts.


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